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XFCU E-Statements Disclosures

You understand that your e-statement will replace your paper statement (this service is free) unless you notify Xceed Financial Credit Union.

By submitting the XFCU E-Statement Enrollment Form, you are authorizing Xceed Financial Credit Union to deliver statements of your account(s) by electronic means. You agree that electronic delivery will satisfy Xceed Financial Credit Union's requirement to provide you a periodic statement of your account(s).

Disclosures

1. You have a right to receive this disclosure in paper form. To receive a paper disclosure, please contact us by telephone or mail as shown below.

2. The consent you are providing is for electronic delivery of your monthly, quarterly, or annual Xceed Financial Credit Union account statements, as well as loan coupons.  For loan coupons, you will print and return the loan coupon with your payment.  You understand and agree that the loan coupon included with your electronic statement will be your only notification of the payment due on the associated loan with Xceed Financial Credit Union."

3. You have the right, at any time and without charge, upon 10-day notice, to withdraw this consent for electronic delivery of your account statements and again receive them by mail (if you indicated that you only wanted e-statements). You may withdraw your consent by electronic mail from your e-mail address of record with Xceed Financial Credit Union, by written and signed request sent to: Contact Center, 888 North Nash Street, El Segundo, CA 90245; or by calling us at (800) XFCU-222.

4. If you had requested only electronic delivery of your statements, you may obtain a paper copy of your account statement by contacting Xceed Financial Credit Union by telephone or mail as shown below.

Telephone: (800) XFCU-222

Mail: Contact Center, 888 North Nash Street, El Segundo, CA 90245

Requests for copies of statements incur a fee ($2 through Xceed On-Call, $5 for written or phone requests) for the service.

5. There is a $2 monthly fee if you decide to sign-up for delivery of both XFCU e-statements and paper statements.  The fee will be debited from your checking account.  If you do not have a checking account, the fee will be debited from your savings account.

6. The software requirements you must meet in order to view your statements electronically are Internet Explorer 4.0 or Netscape 4.0. 128-bit encryption is recommended.  Your statement is a PDF file, so you will also need Adobe Acrobat Reader, which can be downloaded from the following website if you do not already have it:

            http://www.adobe.com/products/acrobat/readstep2.html

7. The Credit Union strongly advises that you save your statement in PDF format to your personal computer or print out a copy of your statement (and check images if this applies). The Credit Union only keeps a 12 month rolling history of your statements online at anytime. Requests for copies of older statements incur a fee ($2 through Xceed On-Call, $5 for written or phone requests) for the service.

Xceed Financial Credit Union

Request and Agreement for Electronic Delivery of Statements

This is a request to have the statements of your account(s) with Xceed Financial Credit Union delivered to you electronically in accordance with the above consent. 

  1. On or shortly following the first day of each month, you will receive an e-mail message that your statement is available, along with instructions on how to pick up your statement.
  2. Xceed Financial Credit Union will establish your login name and will assign a temporary password. You are encouraged to change your password to one of your choosing the first time you go to the statement site.
  3. After your e-statement account is set up, Xceed Financial Credit Union will send you by mail your P.I.N. (Personal Identification Number). Please be aware that we may not be able to set up your account for the first statement cycle following your request.
  4. It is your responsibility to notify Xceed Financial Credit Union anytime you should have a change in your e-mail address, or if you wish to remove any account from electronic delivery.  You may change your e-mail address on the web site, by written and signed request sent to: Contact Center, 888 North Nash Street, El Segundo, CA 90245; or by calling us at (800) XFCU-222.  See item #3 of the above Disclosure for methods to remove your account from electronic delivery.
  5. If you have more than one Xceed Financial Credit Union account, you need to submit a request for each account.
  6. Any owner of a Xceed Financial Credit Union account has the right to establish an e-statement service for his/her account.
  7. Statement notifications can be sent to only one e-mail address. For example, the notification cannot go to both a work and home e-mail address.
  8. Write to us at 888 North Nash Street, El Segundo CA 90245, Attention: Contact Center or telephone us at (800) XFCU-222 as soon as you can if you think your e-statement is wrong, or if you need more information about an item on your e-statement. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.