Xceed Online Banking
Browser Settings

General Notes

  1. The screens in the Internet Banking system have been designed to support a resolution of 800 x 600 pixels or higher.
  2. You must enable Java in your browser.
  3. You must enable cookies in your browser.
  4. If you see a message bar under the browser menu bar saying that the site requires download of ActiveX, go ahead and click the message bar and install ActiveX.
    • If this doesn't work, follow the instructions under the SECURITY tab below.
      If you do not see this graphic at the bottom of the signon page, the above steps will help solve the problem.


Browser Specifications:

  1. Internet Explorer 6.0.2900.2180
    • If you get an "error 101" (deals with cookies), you will need to add our Online Banking URL to IE6.0's Privacy feature. Here are the instructions on how to add XFCU's URL to your Privacy feature:
      1. On the Tools menu, click Internet Options, and then click the Privacy tab.
      2. Click Edit.
      3. In the Address of Web site box, type (or copy and paste) the following URL - http://www.secure-xfcu.org
      4. Click Allow to save this site as a trusted website.
      5. This only needs to be done one time
  2. Firefox 1.0.7
  3. Netscape 8.0
  4. America Online 8.0
  5. Macintosh:
    Latest versions of:
    • Firefox
    • Safari
    • Internet Exlorer

   



Browser Specific Settings

MS Internet Explorer (from the menu bar):

  1. First, perform a Window update to make sure your browser is up-to-date with the latest security patches. This process may take a while depending on the number and sizes of the critical updates you need to download.

    • Go to Tools => Windows Update
    • Scan for updates => Select Critical Updates (note that some may indicate that they need to be installed separately from others)
    • Review and Install Updates => Install Now

    You may need to reboot your computer after all the updates are installed.

  2. Make sure your browser settings are correct.
    • Click on TOOLS.
    • Select Internet OPTIONS.

    General Tab

    • Delete All Temporary Internet Files:
      • Under the heading Temporary Internet Files click on the button DELETE FILES.
      • Click OK
    • Delete Cookies
      • Under the heading Temporary Internet Files click on the button DELETE COOKIES.
      • Click on OK

Security Tab

    • Click on the SECURITY tab.
    • Click on the INTERNET icon to select the Internet Zone.
    • Click on Default Level or Medium
      • Click on Custom Level
        • Under ActiveX Controls and Plugins:
          • Ensure that the "Download Signed ActiveX controls" option is set to "Prompt".
          • Ensure that the "Run ActiveX controls and plug-ins" option is set to "Prompt".
        • Under Microsoft VM
          • Java Permissions is set to Medium Safety.
        • Under Miscellaneous:
          • Allow META REFRESH is set to Enable
          • Lauching Programs and Files in an Iframe is set to Prompt
        • Under Scripting
          • Scripting of Java Applets is set to ENABLE.

Privacy Tab

    • Click the PRIVACY tab.
    • Click on the Default button
      • Or, an alternate way is to click on the ADVANCED button and follow the settings below
        • Put a check mark next to "Override Automatic Cookie Handling".
        • Select ACCEPT for "First-Party Cookies" and "Third Party Cookies".
        • Put a check mark next to "Always Allow Session Cookies".

Content Tab

  • Under Content Advisor, if the button text says Disable, click the button to disable the Content Advisor

Advanced Tab

    • Click the ADVANCED tab (not the Advanced button).
      • Make sure under Security that SSL2.0 and SSL3.0 are checked
    • Click on Restore Defaults

After establishing all these settings, click OK, close the browser and open a new browser and access SuperAxcess.

 

Netscape (from the menu bar):

  1. Edit

  2. Preferences

  3. Advanced

    • Automatically load images: Check.

    • Enable Java: Check.

    • Enable Javascript: Check.

    • Enable Style Sheets: Check

    • Cookies: Set the radio button to Accept all cookies.

     

America Online

  1. Clearing the Cache
    • On the Settings menu on the AOL toolbar, click Preferences.
    • In the Organization section of the Preferences window, click Internet Properties (WWW).
    • In the Temporary Internet Files section, click Delete Files.
    • Click OK.
  2. Enabling JavaScript (This is done from your Desktop, not inside the browser)
    • Click on Start.
    • Click on Settings.
    • Choose Control Panel.
    • Click on the "INTERNET" icon.
    • Click on the tab marked "ADVANCED".
    • Under Security make sure the checkbox for "Do not save encrypted pages to disk" is blank.
    • Under Cookies make sure the radio button is set to Always accept cookies.
    • To enable Java under Java VM make sure Java JIT compiler enabled checkbox is selected.
    • Click on OK until you're back out of the options menu.
  3. Browser Settings
    • The AOL browser does not require any special configuration to work with Internet Banking. It should be set with default (installed) settings.

 

128-bit security

Make sure your browser supports 128-bit security.

How do I know if my browser supports 128-bit encryption?

To determine if your browser supports 128-bit encryption, click on "Help" in the toolbar of your Internet browser and click on "About [broswer name]".  A pop-up box or window will display.  For Internet Explorer - Next to "Cipher strength" you should see "128-bit".

For Netscape - the following text should appear: "This version supports high-grade (128-bit) security with RSA Public Key Cryptography".  To find out if you have 128-bit encryption, click on the security icon, click Navigator, click on Configure SSL v3, and look to see what bit encryption you have.  If you do not have the SSLv3 button, you do not have 128-bit encryption.

If your browser does not support 128-bit encryption, you will need to upgrade to a browser that does in order to continue to access secure pages of the website. Recommended browsers include: Netscape Navigator 4.75 or 7.0, Internet Explorer 5.0 or 6.0, and AOL 6, 7 or 8, but other browsers that support 128-bit encryption may also work.


Can I upgrade the encryption level of my browser without updating the browser version?

  • That depends on the browser and version you are currently using.
  • Netscape browser versions earlier than 6 do not have a 128-bit encryption only upgrade. You must perform a full upgrade to a version of Netscape that supports 128-bit encryption and then specifically request the higher level of encryption.
  • While our website is not certified with Netscape, this browser may work and allow you to download the SmartUpdate Plugin, which will update the browser to 128-bit encryption without upgrading to a new browser version.
  • If you are using Internet Explorer 3 or earlier, you must perform a full upgrade to Internet Explorer Version 5 with 128-bit encryption.
  • If you are using Internet Explorer 4 or later, you may perform a partial 128-bit encryption only upgrade by following the instructions to upgrade below.
  • AOL uses the Internet Explorer browser and is subject to the same conditions as Internet Explorer.


What do I need to do to upgrade?

Internet Explorer
In Internet Explorer, click on Help and select About Internet Explorer. The window that pops up should say "Cipher strength: 128-bit". If it does not, clicking on "Update Information" will take you to the link below, which contains instructions for upgrading Internet Explorer:
Click Here 

If you are running Windows 2000, you can access this link:
Click Here 

The upgrade is simple and fairly quick. You will be required to restart your computer.