Contact Us

Contact Center

Ask questions or open new accounts by calling:
800.XFCU.222 (800.932.8222)
310.640.0727 Fax
Monday - Friday
6 a.m. to 6 p.m. Pacific Time
9 a.m. to 9 p.m. Eastern Time

Ask questions regarding a mortgage loan by calling:
877.XCEED.11 (877.923.3311) - new loans 
855.883.5340 - existing loans

If you think an error has occurred on your mortgage loan account serviced by Xceed Financial Credit Union or if you need specific information about the servicing of your loan, write to us at: Xceed Financial Credit Union, Attn: Loan Servicing, 888 North Nash Street, El Segundo, CA 90245. In your letter, please provide the following information:

  1. Your name and account number.
  2. Description of the error and explanation as to why you believe it is an error OR request for specific information regarding the servicing of your loan.
  3. Current contact information so we may follow up with you.

Report lost/stolen cards by calling:
800.446.2780 - for ATM cards, Visa® check cards and health savings account cards
888.932.8123 - for Visa® credit cards

Headquarters:
Xceed Financial Credit Union
888 North Nash Street
El Segundo, CA 90245

Mailed Deposits:
Xceed Financial Credit Union
PO Box 60053
City of Industry, CA 91716

Ready to become an Xceed member?

Complete our XpressApp Membership Application.

Xperience Center

Initiate a video chat session with an Xperience Center associate from anywhere—your desktop computer, smart phone or tablet!

Monday - Friday
7 a.m. to 4 p.m. Pacific Time
10 a.m. to 7 p.m. Eastern Time

Location Finder

"Are we there yet?" Find a financial center or ATM ASAP.

Find a surcharge-free ATM on the go.

Use our Mobile App: Download the Xceed Mobile app for Android, iPad or iPhone

  • For Android: Visit Google Play/Marketplace. Search "Xceed Mobile".
  • For iPad and iPhone: Visit the App Store. Search "Xceed Mobile".
  • Click on "Locations" and either use your current location, or type in a ZIP or City, State.

Don't have a smartphone? Use your cell phone to find a surcharge-free ATM

  • Send a text from your cell phone to "MYCOOP" (692667). In the body of the text, enter the address (with city, state, and zip) or intersection (with city and state).
  • In about 30 seconds, the service will reply with the nearest CO-OP network surcharge-free ATM.
  • If you need to find additional ATM locations, simply reply "MORE" to the message and another listing of surcharge-free ATM locations will be sent to your cell phone.
  • This locator service is free but standard text messaging rates apply.

Shared Branches

Xceed Financial shares branches with other trusted financial institutions all over the world. Find one now.

Holiday Schedule

"When are you guys closed again?" Check out our Holiday Schedule.