Coronavirus (COVID-19) Update:
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COVID-19 Important Updates

*UPDATE – JULY 10, 2020*

Your well-being and that of all our members is our top priority, and we hope that you and your loved ones are safe during this unprecedented time. With the novel coronavirus (COVID-19) developments happening every day, we are continuing to monitor the latest reports and evolving situation, making updates and adjusting our plans to ensure the health and safety of our Xceed members, associates, and communities.

Click here for important information if you’re receiving a Stimulus Payment

An Update on Our Financial Center Access

We continue to closely monitor local public health guidelines for reopening our Financial Centers from restrictions related to COVID-19. As of Monday, July 20, our Stoneridge, Pittsford, Henrietta, Main Street, and Parsippany Financial Centers have reopened with the following hours and guidelines for public access:

Reopened Financial Centers and Hours of Operation

Stoneridge Financial Center

1560 West Ridge Road

Rochester, NY 14615

585.512.1300

  • Lobby open to the public: 9 a.m. – 1 p.m.
  • Open by appointment only: 1 p.m. – 5 p.m.

Pittsford Financial Center

3330 Monroe Ave.

Rochester, NY 14618

585.613.0100

  • Lobby open to the public: 9 a.m. – 1 p.m.
  • Open by appointment only: 1 p.m. – 5 p.m.

Henrietta Financial Center

1425 Jefferson Road

Rochester, NY 14623

585.613.0200

  • Lobby open to the public: 9 a.m. – 1 p.m.
  • Open by appointment only: 1 p.m. – 5 p.m.

Main Street Financial Center

189 W. Main Street

Webster, NY 14580

585.545.2000

  • Lobby open to the public: 9 a.m. – 1 p.m.
  • Open by appointment only: 1 p.m. – 5 p.m.

Parsippany Financial Center

22 Sylvan Way

Parsippany, NJ 07054

973.775.8999

  • Lobby open to the public: 8:30 a.m. – 12:30 p.m.
  • Open by appointment only: 12:30 p.m. – 4:30 p.m.

To do our part to reduce the spread of novel Coronavirus (COVID-19), the remainder of our Financial Centers remain closed to public access until further notice. However, your local financial center associates are still working within the branch and are available to directly assist you with your financial needs. Members are encouraged to call their financial center to speak with an associate and to schedule in-person appointments. Click here for a list of our locations and phone numbers. You can also access our ATMs and night drop service (where available).

Guidelines for Financial Center Access

We will be limiting the number of members permitted in these Financial Center at one time in

order to meet public health guidance and the highest standard of safety. We ask that members visiting our Henrietta, Main Street, and Parsippany Financial Centers follow these guidelines:

  • Please wait to be greeted by an associate to enter the Financial Center.
  • Wear a mask at all times inside the Financial Center.
  • Practice social distancing by keeping six feet of distance from others in the Financial Center.
  • Use the floor decals placed in the Financial Center to help maintain a safe distance.
  • No public restrooms are available.

Following recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), and in consideration of social distancing and public gathering guidelines, we feel this is the best course of action for the health and safety of our members, associates, and communities.

Across all of our locations, we continue to practice proper cleaning and sanitation, make hand sanitizer readily available, and keep our associates informed of best practices for prevention.

As always, we are committed to serving you through online, mobile, and telephone banking. You can still count on:

Please continue to check xfcu.org for updates and any new developments.

Xceed is Here to Help

Xceed is here to assist members who have been financially impacted by COVID-19. Visit our Xceed Assistance Program page for more information.

A reminder to please continue to check xfcu.org for updates and any new developments.

We at Xceed will continue to closely monitor the COVID-19 situation and do our part to operate with the safety and well-being of our members, associates, and communities in mind. Thank you for your attention and for helping us remain vigilant.

Thank you for your attention and continued loyalty.

Sincerely,

Teresa Freeborn
President and Chief Executive
Xceed Financial Credit Union

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