Coronavirus (COVID-19) Update: Your health, and the health of our associates and communities is our top priority.
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COVID-19 Xceed Assistance Program

We’re Here to Help

We know that these are difficult and unprecedented times, and we understand that you may have concerns about your finances. Xceed wants to help ensure you are given options if you have been financially impacted by COVID-19.

Xceed Assistance Program1

Xceed Relief Loans

Fully engaged, financially impacted Xceed members2 can receive:

  • 0% APR loans3
  • Maximum relief loan amount up to $2,500
  • Terms up to 15 months (up to 12 month payment amortization)
  • First loan payment may be deferred up to 90 days

2Fully engaged member requirements: Must have an active Xceed Savings and Checking Account, sign up for automatic loan payments, and receive direct deposits (or meet other requirements in lieu of receiving direct deposits). Must be an Xceed member in good standing for the past 90 days. Member to provide financial hardship letter.

30% interest rate effective as of 3/25/2020. Payment Example: A $2,500 loan at 0.00% APR for 12 months would have payments of $208.33 per month. Subject to credit qualifications and approval. 

For assistance, contact us at 800.XFCU.222 (800.932.8222) and an Xceed associate can assist you with finding the right solution.

Mortgage Assistance

We want to remind members impacted by COVID-19 of available mortgage assistance and relief options. You may be eligible to suspend or reduce your Xceed mortgage payments for up to 12 months. Homeowners who have been adversely impacted by this national emergency may request mortgage assistance. We also understand that many members have experienced long call wait times or have not yet had a chance to speak with one of the team members. We encourage you to access the tools available to you online to get information quickly by visiting the loan solution center. Alternatively, you can contact us at 855.883.5340.

Credit Card Payment Deferrals and Fee Relief

Additionally, we are currently accepting Xceed Platinum Visa and Platinum Visa Rewards payment deferral requests. For Cardholders/Accounts in good standing, we are automatically skipping payments due in June and July 2020.* Interest will continue to accrue. Normal payments will be scheduled to resume in August 2020.

*Cardholders/Accounts must NOT have autopay set up in order to qualify for Skip Payment. Members can continue to make their payments through Xceed Online, Xceed Mobile app or check.

In June and July 2020, Cardholders/Accounts in good standing will also receive Fee Relief and not be charged Cash Advance Fees, Late Fees and Returned Check Fees. Normal Minimum Payment Due will continue to calculate based on the current process but no new Fees as listed above will be assessed on the Cardholder Statement(s) for two billing cycles (May and June 2020). Interest will continue to accrue. Normal fees will be scheduled to resume in August 2020.

For more information on credit card payment deferrals, contact your local financial center or call 800.XFCU.222 (800.932.8222).

Fees Waived

We know that, now more than ever, every dollar counts. As a result, we have waived standard fees, including:

  • ATM fees
  • Pay-by-phone fees
  • Skip-a-Pay fees for members who would like to extend their loan
  • Monthly Average Balance fees on Signature Checking and Access Checking Accounts
  • Outgoing wire transfer fees
  • Penalty fees for early withdrawals from Certificates

Limit Increases

Additionally, we have made the following limit updates to limit person-to-person contact and help reduce the spread of COVID-19:

  • Mobile Deposit limit has increased from $5,000 to $15,000.
  • Debit card ATM withdrawal limits have increased from $600 to $1,000.

We encourage members to avoid cash handling as much as possible. Use your Xceed debit or credit cards.

In addition to this web page, follow us on Facebook and Twitter for regular updates.

We are here to serve you and our communities. Your well-being and that of all our members is our top priority, and we hope that you and your loved ones are safe during these challenging times. You can count on us to do our best and to keep you informed.

Thank you for your continued loyalty and support. We are here for you.

Sincerely,

Teresa Freeborn
President and Chief Executive
Xceed Financial Credit Union

1Programs, rates, terms and conditions are subject to change without notice. Additional terms and conditions may apply. Contact an Xceed Financial Credit Union representative for details.

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