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MEMBER SUPPORT

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We can match you with an associate to serve you, personally. Just ask.

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Face to face, anywhere — video chat with us

Ask a question, apply for a loan, or initiate a transaction from our Xperience Center.

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Questions? Let’s hear ’em. We’re here to help you with all things financial.

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Frequently Asked Questions

Got a question? For a faster answer, take a look at our FAQ. We might have already answered it for you.

Get in Touch

Contact us by phone

800.XFCU.222
(800.932.8222)

Monday – Friday
6 a.m. to 6 p.m. (Pacific)
9 a.m. to 9 p.m. (Eastern)

Lost or stolen card?

For ATM cards, Visa® debit cards and Health Savings Account cards, call 800.446.2780.

For Visa credit cards, call 888.932.8123.

Reach us by mail or fax

Headquarters

Xceed Financial Credit Union
888 North Nash Street
El Segundo, CA 90245

Mailed deposits

Xceed Financial Credit Union
PO Box 60053
City of Industry, CA 91716

Fax

310.640.0727

Question about a mortgage?

New loans

877.XCEED.11
(877.923.3311)

Existing loans

855.883.5340

Mortgage Information Request and Error Resolution

If you think an error has occurred on your mortgage loan account serviced by Xceed Financial Federal Credit Union or if you need specific information about the servicing of your loan, write to us at:

Xceed Financial Credit Union,
Attn: Loan Servicing, 888 N. Nash Street, El Segundo, CA 90245.

In your letter, please provide the following information:

  1. Your name and account number.
  2. Description of the error and explanation as to why you believe it is an error or request for specific information regarding the servicing of your loan.
  3. Current contact information so we may follow up with you.

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